Studio Designer offers an array of support options; from free to paid support:
Free email support:
Free email support is available to help you with general "How To" questions. Whenever available, we'll also provide you with links to applicable user guide pages and recorded videos. The support email address is firstname.lastname@example.org. Typical response within 24 Hours.
Free live Chat support:
Free chat support is available to help you with general "How To" questions. Whenever available, we'll also provide you with links to applicable user guide pages and recorded videos. Free Chat support is available 9:00am to 3:00pm PST Monday - Friday and occasionally later based on availability. Requesting chat support will automatically create a support request in our central queue. If support is not immediately available, you will be contacted as soon as they are able. Chat support is available from the support icon on the top right within your Studio Designer account. Once the support icon is selected, look for the chatbox on the bottom right in orange.
Free live online and recorded training classes:
To find this information, login to your account and on the home page/dashboard the Live Training class schedule is listed along with the recorded videos.
Free User Guide:
To find this information, login to your account and on the home page/dashboard the User Guide link can be selected next to the Live Training class schedule.
Free Phone calls: Schedule a 15-minute call from 10:00am to 2:00pm PST, Monday - Friday.
Paid Personalized Support:
Our support consultants can help you with more in-depth support needs via remote connection. Commonly requested paid support topics:
- How To
- Accounting questions and assistance
- Bookkeeping questions and assistance
- Bank reconciliation assistance
- Making year-end journal entries
- Custom report creation and assistance
- Web browser issues
You can request Paid Personal Support via email@example.com or through Live Chat.